ACTU Insights Standard Question Library
The Standard Question Library contains questions that are commonly used by the ACTU when collecting data via surveys, social media, forms, polls, petitions etc.
An approach to member journey mapping for the union movement
Not all members are the same – so how can thoughtful research and building personas help? This workshop will look at researching member experience, wants, needs and “pain points” to inform and craft their member journey.
Masterclass Webinar – Strategic use of PINs
How to use PINs strategically, draft them well, and support HSRs when employers and regulators push back.
Retention Playbook
The Retention Playbook – a resource to help unions formulate and action strategies to increase member retention and contribute to union growth – has been developed as part of a member retention research project initiated by the ACTU in 2023.
Union Believers Codex
A one-stop shop for everything you need to know about the group of workers most likely to join their union.
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