A union’s ability to efficiently handle industrial inquiries, while identifying organising opportunities to build power, is crucial for a union’s effectiveness, member retention and for growth. This can can involve CRMs, case management systems, delegates and Member Service Centres. Many unions have trialled new processes and have developed and honed systems and workflows to manage industrial inquiries, grievances and disputes. We hear from three unions about their trial of a new policy for industrial support for new supporters, a national industrial reporting system, and the operation of their member service centre.
Australia’s union movement has recently experienced remarkable growth. From 2022 to 2024, union membership grew by 12.3% – the largest increase in over a decade! This session provides some analysis of this growth and what it means for the union movement going forward.
Industrial (2)
Organising (1)
2025 (2)
ACTU Futures Network (2)
Podcasts (1)
Webinars (1)