A union’s ability to efficiently handle industrial inquiries, while identifying organising opportunities to build power, is crucial for a union’s effectiveness, member retention and for growth.
This can can involve CRMs, case management systems, delegates and Member Service Centres. Many unions have trialled new processes and have developed and honed systems and workflows to manage industrial inquiries, grievances and disputes.
In the May 2025 meeting of the Futures Network, we heard from:
Adrian Barrett – Assistant Secretary, HSU WA Trialling a new approach to new members with pre-existing issues
Larissa Harrison – Director – Strategic Power, UWU Establishing a national industrial reporting system that can tally what they union has won.
Liz Bower – Campaigns and Communications Director, CPSU: Providing industrial support to members through the member service centre.
