A new union secretary wants to start calling her unfinancial and resigned member calls. What advice would you give? Alex Manning, ACTU Contact Centre Lead Organiser, led this session gathering the key lessons from the AWU, the CPSU and the Services Union (Qld).
Retention is the other – equally important – side of the growth coin. Participants in this webinar heard from presenters who shared some of our movements most well-developed contact centre retention strategies.
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Access Resource
This resource is for staff and officials of ACTU affiliate unions, and to access you will need to be logged in to the ATUI Learner Portal. If you’re an official or staff member of an ACTU affiliate union and don’t have an account, you can create one here.
Access the video and podcast here.
