By: Simone Rosser

Resource Library

An approach to member journey mapping for the union movement

Not all members are the same – so how can thoughtful research and building personas help?  This workshop will look at researching member experience, wants, needs and “pain points” to inform and craft their member journey.

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Communications (1)

Organising (1)

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2020 (1)

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ACTU Futures Network (1)

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Podcasts (1)

Videos (1)