About this course:
This course builds on the skills introduced in our Core skills for Delegates.
As a workplace delegate, you will often play the role of problem solver, and at times need to step in to negotiate productive outcomes at the workplace level.
This course will help you develop your problem-solving and analytical skills, ensuring you have the confidence and capability to develop effective strategies when communicating with workers and employers on grievance issues.
You will have the opportunity to reinforce your understanding of the principles that underpin procedural fairness, and examine the legal principles that are integral to interpreting grievance procedure clauses in awards and agreements.