Handling Grievances in the Workplace


This course builds on the skills introduced in our Core skills for Delegates. As a workplace delegate, you will often play the role of problem solver, and at times need to step in to negotiate productive outcomes at the workplace level.

About this course:


This course builds on the skills introduced in our Core skills for Delegates.

As a workplace delegate, you will often play the role of problem solver, and at times need to step in to negotiate productive outcomes at the workplace level.

This course will help you develop your problem-solving and analytical skills, ensuring you have the confidence and capability to develop effective strategies when communicating with workers and employers on grievance issues.

You will have the opportunity to reinforce your understanding of the principles that underpin procedural fairness, and examine the legal principles that are integral to interpreting grievance procedure clauses in awards and agreements.

Course Audience:

Delegates

Course Delivery:

2 days via zoom or in person

Course Cost:

$88 or $176 (incld GST)

Digital Badge:

Yes - Digital badge awarded upon completion

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Learning Outcomes:


At the end of this course participants will be able to:

  • List their responsibilities in the context of grievance handling;
  • Identify where handling grievances fits in the context of union values;
  • Identify power and interests of the employer and employee in grievance handling;
  • Describe employer and employee responsibilities under common law contract of employment;
  • List the sources of workers’ rights; Articulate the concepts of natural justice and procedural fairness;
  • Demonstrate effective listening and questioning skills when interviewing a member;
  • Confidently conduct an interview to determine the facts of the case;
  • Use the problem-solving framework to develop the union case;
  • Discuss the process of problem-solving;
  • Workshop examples of grievance using the problem-solving framework and industrial law;
  • Analyse a case study;
  • Identify the facts and issues arising;
  • Identify strategies to make grievances part of building the union at the workplace;
  • Identify when and how collective support can be achieved for individual matters;
  • Prepare a strategy to inform members of their rights.