Refunds and Cancelation Policy

Refunds Policy
As costs are incurred before the course commences, course payments are non-refundable, and they are not transferable 10 business days prior to the course commencement date.

All refunds are processed in the same manner that the payment was received (i.e. if paid by card, the payment will be refunded to the same card).

All applications for refunds are reviewed by the Secretary or their delegate (Director of Education and Capacity Building) for approval.

Refund requests once approved, will be processed within 10 business days.

Transfers of participant name, where practical, will be accepted up to 5 days prior to the course commencement date.

Self-paced courses are non-refundable. If a participant does not pass, decides not to complete the course, or changes their mind after enrolling.

Requests for Refunds and Transfers are to be emailed to [email protected].

Cancellation due to COVID-19 or Other Illness
In the event a participant is ill, required to care for a dependant who is ill, or the participant has flu-like symptoms or is informed to self-isolate due to COVID-19, the participant is requested to advise ATUI of their inability to attend the course as early as practicable, which may be on the same date as a course. Participants that are unable to attend their course in these circumstances will be offered a transfer, where practical, to a subsequent course. Evidence of illness may be required in such circumstances. To notify ATUI of the inability to attend a course, an email is to be forwarded to [email protected].

Course Cancellation caused by the ATUI

Occasionally, ATUI may need to cancel, postpone, or reschedule courses due to low enrolment numbers or extraordinary circumstances. Should this occur, participants will have the option to transfer to an alternative date or receive a full refund of the course fees paid.

Participants’ preferences following a course cancellation, postponement, or rescheduling initiated by the ATUI will be contacted via email for their preference.

If a course is cancelled, postponed, or rescheduled by the ATUI, ATUI is only able to refund the course cost. ATUI is not able to reimburse any additional expenses incurred by the participant to attend a training course (e.g., accommodation, loss of wages, or travel costs). Participants concerned about this are advised to seek assistance from their travel provider to ensure arrangements can be refunded or credited.

Mid-Course Cancellation – Courses Longer than 10 Classroom Days:

For courses that exceed 10 classroom days, if a participant leaves their employment at an affiliate, the enrolment can be cancelled provided it is less than halfway through the course. In such cases, a refund of 30% of the course fee will be provided.