Handling Grievances in the Workplace

This course builds on the skills introduced in our Core skills for Delegates. As a workplace delegate, you will often play the role of problem solver, and at times need to step in to negotiate productive outcomes at the workplace level.

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Industrial Foundations

Whether you’re an Official, Organiser or Industrial Officer, a comprehensive understanding of Australia’s industrial relations system will enhance your ability to deliver positive change on behalf of the workers you represent.

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Researching and presenting a submission is a skill that can be learnt, like any other. This course caters to officials who need to present matters to the Fair Work Commission or other industrial tribunals. You will learn a step-by-step approach that will provide guidance at every stage of the process, from initial research to presenting – ensuring you will be the most effective advocate possible.

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